Service / Warranty Advisor - Maternity Cover
To support the continued growth of our business we are seeking an organised, reliable, and efficient individual who takes pride in providing exceptional service to work at our Ingham Branch, on a Fixed Term - 12m Maternity Cover basis. If you are looking to work with a dynamic company & be a part of a great team this is your opportunity.
- A salary package, tailored to you based on skills, experience and qualifications.
- The opportunity to always come face to face with new & ongoing customers.
- A work environment where you look forward to going to work.
In your new position at the Honeycombes Sales and Service branch in Ingham you will work in a small team handling service requests and resolving service issues. You will form an integral part of the service team providing and maintaining service support and undertaking all relevant administrative functions associated with the role of Service Advisor.
This is a key operational position, so we are looking for a motivated self-starter who can work both as an individual but also be part of the greater team structure to achieve the business’s desired outcome.
- Must have completed year 12, with a minimum of 2 years in a customer focused role.
- The ability to learn new tasks rapidly and to plan workloads/organise daily tasks to meet deadlines and agreed timeframes.
- High Level customer service skills including developing customer rapport.
- Advanced computer skills to undertake digital reporting and maintaining data records.
- The willingness to reflect Honeycombes Mission, Vision and Values at all times.
The Service Advisor role is responsible for many tasks, some of these include:
- Scheduling and coordinating repair work using in-house systems and programs ensuring optimum Service Technician utilisation and smooth workshop operations.
- Working with customers providing regular repair progress updates and maintaining strong working relationships.
- Responsible for providing support to workshop supervisors/foreman to ensure daily clocked hour targets are achieved.
- Responsible for work orders and processing of warranty and product improvement claims.
Applications can be made via Seek or by emailing your resume and covering letter to HR@honeycombes.com.au. Should you require any additional information or have any questions, please contact the HR Team on 4789 8745.
We would like to take this opportunity to thank you in advance for taking the time to apply for this role.
